How do I place an order?
Register an account with us. Login and start adding items in your shopping cart. Checkout in the shopping cart and proceed for payment. Once payment is complete, you will receive a confirmation email and the order will be sent out within 1-2 days.
What are the payment methods?
We accept Master/Visa credit/debit card, PayPal and Alipay. For international shoppers, note that the actual price charged will be subjected to the current exchange rates.
What currency are the prices displayed in?
All prices are displayed in Singapore dollars.
Do you deliver overseas?
We deliver to all countries. Estimated delivery within 6 to 14 working days to major cities of the world.
I have just placed an order online. Can I amend or cancel the order?
Once an order has been placed and paid for, the item(s) will be reserved and hence can neither be modified nor cancelled.
How long is the shipping?
For local shipping, parcels are handled and delivered via normal postage.
For international shipping, all orders are sent via Singpost Air Parcel delivery and estimated delivery time ranges anywhere between 6 to 14 working days to major cities of the world.
What is the shipping cost?
All local orders are entitled to free normal postage via Singpost.
For international shipping, flat rate of SGD $3 to Malaysia and Brunei and a flat rate of SGD $7 for all other international shippings.
Can I collect my purchase at the shop?
You may opt for self-collection at the shop during check-out. Our physical location is at Hei Kim Café, 285 Changi Road, S419764. You may collect your purchase on the next working day. (Closed on Wednesdays)
What is the exchange policy?
Email us at email@example.com for any exchange within 7 days of receiving your goods stating the order number, details and pictures. Please note that we are unable to do cash refunds unless the incorrect item was sent.
Can I purchase a product that is already sold out?
You can click on notify me button beside the product picture and we’ll get back to you as soon as the stock arrives.
How can I know when new products will arrive?
Do follow us on Instagram and Facebook for new product updates.